April 3, 2009

Always be victorious

"Victory is mine, victory is mine! Great day in the morning, victory is mine! I drink from the keg of glory...Bring me the finest muffins and bagels in all the land!"
(A frillion Shrute bucks to anyone who can name both the authors of the quote in the title of this post and the one above.)

I wrote this response to Home Depot's form letter at approximately 11:15AM EST:

I feel as though you responded very poorly to my concerns, but I did want to send a follow-up letter to address these unfortunate circumstances. Frankly, I don't think you “carefully reviewed” anything I've said. I am once again disappointed that a company to whom I have been very loyal feels that I should wait an additional 3-5 business days for a resolution to a situation that has been ongoing for 8 weeks. This is unacceptable. My concerns are valid and after your lack of due diligence, I assure you that I will be taking my patience and my patronage elsewhere in the future. At the very least I would expect a phone call before the close of business today.

By 1:30PM I had received a call from the installers, who will be at my house with my new garage door on Monday morning. By 2:45PM I received a call from Brittany in Home Depot's Customer Care Department. She verified that I had an installation scheduled, apologized for their oversight, and will be sending me a HD gift card for my troubles. Thank you, Brittany in Customer Care, for taking care of your business today. I hope we never speak again. (:


Jackie Sue said...

"West Wing"...Josh Lyman

lea said...

well, if i had a gift card from forNEVER 21 we could go shopping together. but alas, i have only a mall card with the original amount on it!