(A frillion Shrute bucks to anyone who can name both the authors of the quote in the title of this post and the one above.)
I wrote this response to Home Depot's form letter at approximately 11:15AM EST:
I feel as though you responded very poorly to my concerns, but I did want to send a follow-up letter to address these unfortunate circumstances. Frankly, I don't think you “carefully reviewed” anything I've said. I am once again disappointed that a company to whom I have been very loyal feels that I should wait an additional 3-5 business days for a resolution to a situation that has been ongoing for 8 weeks. This is unacceptable. My concerns are valid and after your lack of due diligence, I assure you that I will be taking my patience and my patronage elsewhere in the future. At the very least I would expect a phone call before the close of business today.
By 1:30PM I had received a call from the installers, who will be at my house with my new garage door on Monday morning. By 2:45PM I received a call from Brittany in Home Depot's Customer Care Department. She verified that I had an installation scheduled, apologized for their oversight, and will be sending me a HD gift card for my troubles. Thank you, Brittany in Customer Care, for taking care of your business today. I hope we never speak again. (:
2 comments:
"West Wing"...Josh Lyman
well, if i had a gift card from forNEVER 21 we could go shopping together. but alas, i have only a mall card with the original amount on it!
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